Client Information & Terms Of Service
Terms and Conditions
Deposits are non-refundable and non-transferable upon cancellation.
Hairstyling & Makeup Services
Full payment is due on the day of service for each session.
For group bookings, full payment is required on the event day, regardless of cancellations. If a cancellation is made 24 hours in advance, only the individual’s 50% deposit will be forfeited. Cancelled deposits will not be transferred to the rest of the group.
Human hair extensions are available for purchase. Please order at least one week in advance for proper washing and preparation.
We do not offer saree tying/pleating services.
On-site service parking fees, if applicable, will be added to your balance.
If you are running late for your appointment, please notify us as soon as possible. Late arrivals may affect the availability of your scheduled spot.
Guests not receiving services from our team are not permitted to use our facilities for their own hair or makeup.
Access to our change rooms is available. We recommend bringing your outfit, jewelry, and any other accessories you may need. Inspirational hair and makeup images are also encouraged.
If you are not changing at our studio, please wear a top with a zip-up or button-up design to avoid affecting your hairstyle or makeup.
Hair Colouring Services
Arrive with clean and dry hair.
Bring inspiration photos, if possible.
We recommend wearing a black shirt.
Please allocate sufficient time for balayage or highlight services.
We appreciate your understanding and cooperation. We look forward to serving you at Elegance Salon!
FREQUENTLY ASKED QUESTIONS
How do I reserve my event date?
- In order to reserve your event date we require a deposit of 50% and the balance is due on day of event. Please fill out the contact form with all of your details. We do not hold spots without a deposit due to a large number of inquiries.
What method of payment do you accept?
- We accept cash and email money transfer for the deposit. Balance can be paid in cash. Any other forms of payment are subject to additional fees. Email transfers are sent to info@elegancesalon.ca
What is your cancellation policy?
- In case of any cancellation deposit is non refundable and non transferable. If you have missed your appoinment timeslot we will do our best to still accomodate but we do not guarantee a time you will be seated.
Who will by my artist on the my event date?
- For non bridal appointments we do not guarantee a specific artist. Our fully trained and professional staff have years of experience and will provide realible top notch service.
- Nim's non bridal calendar opens up 2 weeks before an event date, based on availability. Currently she is only accepting Bridal/Prebridal Events/Eshoot bookings.
I've seen your instagram page who creates the looks?
- The work posted on instagram is done by Nim and the team
Things to know before your event:
- Hair should be clean and dry before appointment
- Hair extensions must be clean and dry before appointment
- Hair washing at the studio is not included in hairtstyling appointments
- No use of retinol 1 week prior to makeup appointment
- Prep your skin by exfoliating lips and removing facial hair
- Change rooms are available at the studio, please wear a button up/zip up/loose tshirt if you are not going to wear your outfit in advance.
- Please bring your outfit, jewelry and any other accessories with you along with hair and makeup inspiration pictures.
In Home Service Setup: (available for mornings only)
- Choose a room that is spacious enough to move around comfortably. The room should be clean so when taking pictures of getting ready the set up looks good. Windows for natural light are a great option if available.
- A chair for hairstyling with a low back
- A chair for makeup application (same hair chair can be used) or if you have a bar stool height chair
- A table for hair tools and makeup bag to be placed, it should not be a low table as it can strain the back.
- Visible outlets nearby to plug in hot tools.
